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Visa Consultant
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Function Description The Visa consultant is responsible for the accuracy of the visa and legalization application process from the receipt of documents through successful lodging, including the handling of lodging rejects. He/she will continue to serve as the voice of CIBT to the client regarding any post-lodging communications. The consultant will review the order form and request and ensure the necessary documents are obtained from the traveler and submitted to the relevant Consulate in order to ensure that the Required By date is met. The consultant must also assist clients on visa processing “challenges”, creating and implementing solutions to overcome these “challenges”. In addition to the above mentioned responsibilities, the consultant is also responsible for other ad hoc assignments or duties related to CIBT’s visa processing business, as assigned by a Manager. Duties: • Open and process a given amount of error free orders in accordance with office volume. • Meets or beats critical timeframe metrics • Meet or achieve quality and adherence metrics • Prep submission by reviewing customer order form and assessing accuracy of submitted documents • Create customer order in INON and corollary systems (e.g. Nigerian website, Saudi website, etc) • Resolve incomplete data on forms • Work proactively to identify and communicate to customer any potential issues that would prohibit CIBT from meeting their Request By date • Utilise phone and e-mail communications to keep customers informed • Ensure all work is properly documented in INON • Ensure that delivery method selected is consistent with customer Requested by date • Handle all rejected embassy submissions by re-contacting customer and re-lodging work • Provide a complete and well organized packet for submission to Despatch team. This includes the submission of multi-visa requests. • Answer incoming calls in a timely and courteous manner • Return phone calls and e-mails in a timely manner • Assist colleagues when necessary • Archive/file closed files as directed • Answer basic billing questions • Keep self informed and educated on all changes in business that impact quality of service provided • Works collaboratively with the Customer Contact team to assure clients of quick resolution • Advise management of any learned changes in requirements Other responsibilities: CIBT is staffed by small teams and fluctuating demands. Hence, it is essential that the role holder is prepared to work collaboratively with other staff, until the work is finished and contribute to helping other team members with tasks when required. ·
Offer Competitif salary with extra legal benefits Apply Philip Deheyder, Operational Director Belgium L. Gribaumontlaan 1 1150 St. Pieters-Woluwe Belgium Office: +32.2/7700771 CIBT Global Visa and Passport Professionals USA - Canada - UK - The Netherlands – Germany - Spain – Switzerland - Belgium |